Terms of service

Last Updated: September 1, 2026

Welcome to LINENXO.

These Terms and Conditions (“Terms”) govern your access to and use of the LINENXO website, including any purchases made through our website and any related services provided by us.

The LINENXO website is operated by Wuhan Chenjianyu Trading Co., Ltd. (“LINENXO,” “we,” “us,” or “our”).

By accessing our website, using our services, or placing an order with us, you agree to these Terms. Please read them carefully before using our website or making a purchase.

If you do not agree with these Terms, please do not use our website or services.

1. Business Information

LINENXO is operated by:

Wuhan Chenjianyu Trading Co., Ltd.

Business Address:
Room 8, 3rd Floor, Building 6, Wuhan Design Industrial Park, Plot 206M, Wuhan Economic and Technological Development Zone, Wuhan City, Hubei Province, China (Business Assistant ZM-55)

Email: service@linenxo.com
Phone: +1 833-516-8116
Phone Support Hours: Monday–Friday, 9:00 AM–5:00 PM

2. Eligibility and Use of Our Website

By using our website, you confirm that you are at least the age of majority in your jurisdiction or that you are using the website with the permission of a parent or legal guardian.

You may use our website only for lawful purposes.

You must not use our website or services to:

Violate any applicable law or regulation;
Infringe the rights of others;
Submit false, fraudulent, or misleading information;
Introduce viruses, malicious code, or other harmful technologies;
Attempt to gain unauthorized access to our website, systems, or accounts;
Interfere with the security or operation of our website;
Collect or scrape information through unauthorized automated means; or
Engage in fraudulent or abusive purchasing activity.

We reserve the right to restrict or refuse access to our services where reasonably necessary to protect our customers, our business, or the security and integrity of our website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, materials, measurements, sizing information, prices, availability, and other product information displayed on our website are accurate.

However, the actual appearance of a product may vary slightly due to factors such as:

Device and monitor settings;
Lighting conditions;
Photography;
Manufacturing variations;
Fabric characteristics; and
Manual measurement.

Measurements may vary slightly due to different measuring methods or normal manufacturing tolerances.

Please review all product descriptions, measurements, sizing information, and other relevant information carefully before placing your order.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.

4. Prices

Product prices are displayed on our website in the currency shown or selected during your shopping session.

Prices may change from time to time without prior notice. However, price changes will not normally affect orders that have already been accepted.

Any applicable shipping fees, taxes, duties, or other charges will be disclosed where required during the ordering or checkout process.

Promotional prices and discounts may be available for limited periods and may be subject to separate promotional terms.

5. Payment

We accept the payment methods displayed at checkout.

By submitting payment information, you confirm that:

The information you provide is accurate;
You are authorized to use the selected payment method; and
You authorize us and our payment service providers to process the applicable payment.

Payment transactions may be processed by third-party payment providers.

We reserve the right to cancel or hold an order if payment cannot be authorized or if the transaction is identified as potentially fraudulent or unauthorized.

6. Orders and Order Acceptance

After placing an order, you may receive an order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that your order has been finally accepted or shipped.

We reserve the right to refuse or cancel an order for legitimate reasons, including:

Product unavailability;
Incorrect pricing or product information;
Payment authorization failure;
Suspected fraud or unauthorized payment activity;
Shipping restrictions;
Incorrect or incomplete shipping information; or
Other circumstances that reasonably prevent us from fulfilling the order.

If we cancel an order after payment has been successfully processed, the applicable amount will be refunded to the original payment method.

7. Order Information

You are responsible for providing accurate and complete information when placing an order, including your:

Name;
Email address;
Telephone number;
Billing information; and
Shipping address.

Please review your information carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at service@linenxo.com.

We cannot guarantee that changes can be made after an order has entered processing or has been shipped.

8. Shipping and Delivery

We ship to destinations made available through our website.

Available shipping methods, shipping costs, processing times, estimated delivery times, and other shipping conditions are described in our Shipping Policy and/or displayed during checkout.

Delivery dates and timeframes are estimates unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

Customs processing;
Carrier delays;
Severe weather;
Public holidays;
Transportation disruptions;
Incorrect or incomplete addresses; or
Other unforeseen circumstances.

Customers are responsible for providing complete and accurate delivery information.

Please refer to our Shipping Policy for additional information.

9. Returns, Refunds and Exchanges

Returns, refunds, exchanges, and order cancellations are subject to our Return & Refund Policy.

Our Return & Refund Policy explains, among other things:

Return eligibility;
Return timeframes;
How to request a return;
Return procedures;
Return shipping costs;
Non-returnable items, where applicable;
Refund processing; and
Damaged, defective, or incorrect items.

Please review the Return & Refund Policy before completing your purchase.

Nothing in these Terms is intended to exclude or restrict any mandatory consumer rights available to you under applicable law.

10. Promotions and Discount Codes

We may offer promotional discounts, coupon codes, special offers, or other promotions from time to time.

Unless otherwise stated in the specific promotion:

Promotions are available for a limited time;
Promotional codes must be entered correctly at checkout;
Certain products or collections may be excluded;
Minimum purchase requirements may apply;
Discount codes may not be combined with other offers unless expressly permitted;
Promotional codes have no cash value; and
Discounts cannot normally be applied retroactively to completed purchases.

Specific terms displayed in connection with a promotion will apply in addition to these Terms.

11. Availability

All products are subject to availability.

Although we make reasonable efforts to maintain accurate inventory information, a product may occasionally become unavailable after an order has been placed.

If we cannot fulfill an item in your order, we may contact you regarding available options or issue a refund for the unavailable item.

12. Intellectual Property

Unless otherwise stated, the content available through our website—including text, photographs, product images, graphics, logos, videos, icons, designs, page layouts, and other materials—is owned by or licensed to Wuhan Chenjianyu Trading Co., Ltd. or the applicable rights holder.

This content is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use protected website content without authorization from the applicable rights holder.

13. Reviews and User-Submitted Content

If you submit reviews, photographs, comments, feedback, or other content to us, you are responsible for ensuring that you have the right to provide that content.

You must not submit content that is:

Unlawful;
Fraudulent or intentionally misleading;
Defamatory;
Abusive or threatening;
Infringing on intellectual property or privacy rights; or
Otherwise prohibited by applicable law.

Where permitted by applicable law, content voluntarily submitted to us may be used in connection with operating, improving, or promoting our products and services, subject to applicable privacy laws.

14. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including payment providers, shipping carriers, analytics providers, social media platforms, and other technology providers.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for the content, security, availability, or privacy practices of third-party websites or services outside our control.

15. Website Availability

We make reasonable efforts to maintain the availability, security, and functionality of our website.

However, we cannot guarantee that the website will always be uninterrupted, error-free, or available without technical issues.

We may temporarily suspend or modify parts of the website for maintenance, security, updates, or other operational reasons.

16. Disclaimer

To the extent permitted by applicable law, our website and services are provided without guarantees beyond those expressly stated by us or required by law.

Nothing in these Terms excludes warranties, guarantees, consumer rights, or remedies that cannot legally be excluded or limited.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Wuhan Chenjianyu Trading Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or services where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

18. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, retain, and otherwise process personal information.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

Our services;
Business practices;
Technologies;
Legal requirements; or
Operational requirements.

The latest version will be published on this page with an updated “Last Updated” date.

20. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.